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🤔 Checkout failed? Here's what's going on—and what to do

Leonardo Losoviz
By Leonardo Losoviz ·

If you've tried to buy one of our plugins and saw an error at checkout, you're not alone—and we're sorry.

LemonSqueezy, the platform we use for Gato Plugins sales, has been having ongoing issues. Their server sometimes returns an error when a transaction runs (for example when you complete a purchase). It's on their side, not yours.

The error can look like this:

LemonSqueezy checkout error message
Example of the error shown when LemonSqueezy fails during checkout

This has been going on for many months. We've reported it to them repeatedly, and so have many other LemonSqueezy customers. The problem is still there—and lately it's gotten worse. Failed checkouts are now about as common as successful ones. To make matters worse, LemonSqueezy no longer responds to support tickets.

We've therefore decided to move away from LemonSqueezy. Migrating to a new provider will take several weeks, so for now we're still using them.

What you can do in the meantime

  • Try again. A failed transaction does not charge you. Retrying often works.
  • Contact us if it keeps failing. We'll find a way to get you the plugin.

We're sorry for the hassle. Thank you for your patience.


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